Privacy Policy

Effective date: May 25, 2018

Panopta LLC (“Panopta”, “us”, “we”, or “our”) operates the Panopta infrastructure monitoring service, which consists of our public website, control panel, iOS/Android mobile apps (referred to collectively as the “Service”).

Panopta takes your privacy and the security of the information you share with us very seriously.  This page informs you of our policies regarding the collection, use, disclosure, and sharing of personal data when you use our Service and the choices you have associated with that data.  If you have any questions about the Privacy Policy or how it applies to your data, please contact us at privacy@panopta.com.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Service

Service means the Panopta website, control panel and mobile app operated by Panopta LLC.

Personal Data

Personal Data means data about a individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.  For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.  We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any individual who is using our Service or who has previously used our Service and is the subject of Personal Data.

Data Collection And Use

We collect several different types of data to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • First name and last name
  • Email address
  • Phone number
  • Company name
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

The primary use of the Personal Data is to operate the Service, including the distribution of alerts and reports on your monitored infrastructure via email, SMS or phone call.  

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.  Any contact information provided by you in the process of signing up for a trial account or mailing list will only be used internally and never sold or shared with a third party for marketing purposes.  You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at privacy@panopta.com.

Infrastructure Data

We collect a variety of data related to the infrastructure you are having Panopta monitor (server IP addresses and hostnames, website performance data, system metrics like CPU/memory/disk, and application performance data).   None of this data is considered personally identifiable, and is covered by this Privacy Policy.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service in order to maintain state about authenticated users within our system.   
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Use of Data

We do not sell your Personal Data – such as your name and contact information – to third parties for their own marketing purposes. Panopta uses the collected Personal Data for the following purposes:

  • To provide and maintain our Service, including controlling access to your account, alerting you and your users about incidents that we have detected, and to collect payment for our Service.
  • To notify you about changes to our Service, including information about upcoming improvements to the Service, changes to our monitoring network and other information to help you better make use of our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide troubleshooting and customer support via email, interactive chat and phone.
  • To gather metrics so that we can improve our Service.
  • To monitor the usage of our Service.
  • To detect, prevent and address technical issues.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.

Retention of Data

Panopta LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Panopta LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Panopta will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or country unless there are adequate controls in place to ensure the security of your data and other personal information.

Disclosure Of Data

Business Transaction

If Panopta LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Panopta LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a search warrant or court order).

Legal Requirements

Panopta LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • comply with a legal obligation
  • protect and defend the rights or property of Panopta
  • prevent or investigate possible wrongdoing in connection with the Service
  • protect the personal safety of users of the Service or the public
  • protect against legal liability

Security Of Data

Panopta has implemented and currently maintains a strong and effective information security program that includes administrative, technical, and physical security measures to (a) ensure the security, confidentiality, and integrity of your Personal Data; (b) protect against any threats or hazards to the security, confidentiality, and integrity of your Personal Data; (c) protect against unauthorized access to, destruction, modification, disclosure or use of your Personal Data; and (d) detect and respond to security incidents involving your Personal Data.

Personal data within our system is stored and protected using Google’s GSuite and Google Cloud Platform infrastructure, which includes encryption of data at rest and when transferred in and out of Google’s infrastructure.  Additional details on Google’s security and privacy policies can be found at https://policies.google.com/privacy.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you reside in the European Economic Area (EEA), Panopta’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Panopta LLC may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • Processing is required for payment purposes
  • To comply with the law

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you reside in the European Economic Area (EEA), you have certain data protection rights. Panopta aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data, whether you are a current or former user of the Service.

Some of these rights, e.g., the right to be forgotten or the right to request that we transfer your information to another company, will only apply in certain circumstances. Generally, these rights will not be available if there are outstanding contracts between us, if we are required by law to keep the information or if the information is relevant to a legal dispute.

We have listed the rights you have over your Personal Data and how you can use them below. These rights are subject to restrictions under European data protection law and, subject to the exemptions in that law, may only apply to certain types of information or processing.

If you want more information regarding what Personal Data we hold about you orif you want your Personal Data to be removed from our systems, please contact us.

The right to access, update or to delete your Personal Data. Whenever possible, you can access, update or request deletion of your Personal Data directly within your account settings section on our Service. If you are unable to perform these actions yourself, please contact us to assist you.

 

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

 

The right to object. You have the right to object to our processing of your Personal Data.

 

The right of restriction. You have the right to request that we restrict the processing of your personal information.

 

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

 

The right to withdraw consent. You also have the right to withdraw your consent at any time where Panopta LLC relied on your consent to process your Personal Data.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

Our current Service Providers are listed below, along with links to their privacy policies:

 

Provider Purpose Privacy Policy
Google Core infrastructure provider for compute, network and storage https://policies.google.com/privacy
SalesForce Customer data management, sales and marketing communication, customer support communication https://www.salesforce.com/company/privacy/
Intercom Interactive chat for customer support https://www.intercom.com/terms-and-policies#privacy
SendGrid Email distribution https://sendgrid.com/policies/privacy/
Twilio SMS/voice aleting https://www.twilio.com/legal/privacy
Nexmo SMS/voice alerting https://www.nexmo.com/privacy-policy
BulkSMS SMS alerting https://www.bulksms.com/company/data-protection-and-privacy-policy.htm
Clickatell SMS alerting https://www.clickatell.com/legal/communicator-developer-central/privacy-policy/

 

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use your Personal Data for any other purpose.  Additional details on their handling of Personal Data can be found in each of the policies linked to above.

Analytics

We currently use the following third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.  For more information on the privacy practices of Google, please visit http://www.google.com/intl/en/policies/privacy.

 

Heap Analytics
Heap Analytics provides user behavior analytics on users of our Service.  This data is used by our product team to identify and optimize user interfaces and ultimately provide better service to our customers.  For more information on the privacy practices of Heap, please visit https://heapanalytics.com/privacy.

Payments

We use Personal Data to collect for payment of our Service.  For customers paying via credit card or Paypal, we use third-party services for payment processing:

We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).  We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email at  privacy@panopta.com or by visiting this page on our website  https://www.panopta.com/contact-us/.