We’re continually working to improve Panopta’s service to provide more complete monitoring functionality for our customers. Our development team makes a release roughly every month with new functionality, bug fixes and improvements. Last week the latest of these releases went live, with the following main improvements:
- Export of outage data. Details on your historical server outages can now be exported as an Excel spreadsheet for analysis and and integration into other reports. From the Outage History section of the control panel, look for the Excel icon and link on the top right to export.
- New outage alert emails. We have overhauled the content for outage alert emails to make the outage information clearer and easier to interpret when you’re under the gun to bring critical systems back online. The emails now include the full outage logs as well as easy-to-use links to acknowledge the outage and escalate or delay pending alerts. The new alert emails are being rolled out incrementally – if you’re not seeing them currently you should be within the next week or so.
- Improved handling of DNS failures. Our HTTP checks have been updated to generate alerts when DNS resolution fails. Previously, we would cache DNS records for as long as the TTL specified, which could result in missed alerts when your web server was functioning properly but your authoritative DNS servers were having problems. Now DNS results are cached for at most 30 minutes.
- Parent/Child dependencies for compound services. You can now configure parent/child dependencies for compound services as well as servers. If you’re not currently using dependencies, they can be quite useful for avoiding a flood of outage alerts if you have problems with your core network devices. If your router goes down, you’ll immediately see that it’s the router that’s having problems rather than having to sort through hundreds of servers that also happen to be down.
- Maintenance Schedule UI improvements. We streamlined the process of adding lots of servers to a maintenance schedule. You can now select servers with the previous tree-based interface, or use the new search-based interface which lets you quickly select servers by partial name matches, across any number of server groups.
Plus the usual assortment of minor bug fixes and UI improvements.
We have a long list of additional improvements to come, in particular we’ll be working on a new version of our public reports and integration API in upcoming releases.
If you encounter a situation where you’re not able to fully monitor your infrastructure using Panopta, please tell us about it. Many of our feature enhancements are the direct result of discussions with customers – as an example, the maintenance schedule improvements for this release came directly from discussions with a major CDN provider who is using our service to monitor their global network of POPs and customer sites.