We’re very excited to make the latest release of our monitoring infrastructure available to all customers. This release has a number of big improvements centered around notification, plus several new network service checks for more advanced email-related functions.
The biggest feature, and by far the most heavily requested from all of our users, is the new rotating contact type. This lets you setup things like on-call schedules or support shift schedules, loading your calendar into the system and automatically have the right person notified based on the schedule. No more having to remember to update configurations when shifts change, maintain separate email aliases or pass along a shared phones or pagers. You can also use this functionality to setup conditional contacts who only get notified during certain hours of the day. For details on how to setup a rotating contact, see our knowledge base.
We also now have support for sending alerts through Google Chat, IRC and Twitter, so you and your team can get notified with whatever channel works best. There’s even support for posting outage alerts to your public Twitter timeline to let your customers know about problems, with the ability to customize the outage messages to match your company’s voice.
This is the first of many planned additions to our notification support. Our goal is to not only have the most flexible notification system of any monitoring system, but to be able to handle all of the real-world setups that you might have – if you have a setup that you can’t configure in our system, we want to hear from you!
Finally, we added support for two new, advanced email checks:
- Microsoft Exchange monitoring through OWA
- Round-trip email delivery
For the round-trip email delivery, our system sends an email to your inbound SMTP server at regular intervals and waits to receive the message, via POP, IMAP or secure versions of either. Alerts can be generated if the message is never received, or if the delivery process takes longer than a configurable threshold, so you’ll always know that your email system is working correctly.