Digital Experience Monitoring provides visibility from the end-user’s perspective.

Digital Experience Monitoring

Digital Experience Monitoring (DEM) provides insight into the quality of an end user’s experience with your applications and services. Whether your end users are customers or employees, ensuring that you have visibility on your products and services from your end-user’s perspective is essential. 

According to Gartner, the average cost of network downtime alone is about $300,000 per hour, and that number isn’t strictly attributed to downtime which affects your customers, it includes the slow down to employees that can occur when issues like this happen. IT teams need visibility on both customer and employee facing applications, and DEM provides that visibility.

Prioritize both customers and employees with Digital Experience Monitoring and testing

With COVID-19 and remote work forces, getting metrics on the health and performance for applications your employees use daily has never been more essential. Panopta enables monitoring for VPNs, email, web portals, and other third-party solutions so that your workforce isn’t slowed down by interruptions or outages. 

Remote work also presents a challenge when employees can be spread out across a large area, all use different Internet Service Providers (ISPs), and have different needs. Getting visibility from monitoring nodes located where employees or even customers physically are makes it easier to maintain service delivery for those workers. 

When services do fail, Panopta also provides detailed diagnostics to your team about those incidents. Whether it be traceroutes for network failures or screenshots for failed web transactions, we offer contextualized alerting for DEM to help reduce MTTD times. 

Use Panopta’s Digital Experience Monitoring to support your IT team

DEM testing can help you ensure that your employees have access not only to applications and systems, but also important data or dashboards contained within those services. While basic ping checks will let you know whether or not a service is up, DEM can check for complex text strings on a page, and even confirm whether a specific portion of an application has loaded.

These end-to-end views of application performance make it easier for IT teams to prevent disruptions to the end users. It also provides meaningful, outcome-based alerting to provide your team with as much information as possible when something does go wrong, even when the issue is taking place in the middle of a complex interaction. 

Digital Experience Monitoring goes above and beyond heartbeat metrics

Web browser and javascript synthetic testing allows your team to replicate end-user experiences like logging in using two-factor authentication or completing a purchase. These tests make it easier to establish a baseline for service performance and allow your team to better identify anomalies when they occur.

When working in tandem with Panopta’s automated runbooks, teams can track and manage anomalies before they even create an issue. Even when an issue does come up, Automated Runbooks can be used to both resolve issues without a team member having to step in, as well as run important diagnostics as soon as an event is detected. 

DEM is just another effective tool for monitoring your services, and maintaining the health and performance of your systems. Panopta centralizes these tools, making it easier for teams to implement them on their infrastructure and keep the entire department on the same page. 

Take the first step towards better Digital Experience Monitoring

Get a look at Panopta’s unified monitoring and incident management in a quick and comprehensive demonstration.