New Integration: StatusCast, the Application Status Page Tool
We are excited to announce Panopta now integrates with the application status page tool StatusCast. This integration will allow customers of both companies to easily:
- Automatically push alerts from Panopta’s notification engine to your StatusCast page*
- Provide end-users with subscription options for alerts and updates
- Track and show the history of uptime for your application
- Communicate service disruptions in a customer-friendly manner
*important note: these alerts can be delayed and/or filtered so that only certain types of alerts are displayed in real-time.
Powerful, Real-Time Data for End-users
The same kind of information that your DevOps/IT team reviews in Panopta can be automatically pushed to your hosted status page as a real-time application availability and performance report visible to end-users. You can also configure rules-based automation and privacy settings so that the end-user sees the data they need to see and nothing more.
Talk to Your End-Users Where They’re Listening
You can now let your end-users know about application availability via their preferred means of communication whether it be Twitter, SMS, email, etc. They can sign up for simple subscriptions and stay up-to-date on both planned outages (e.g. maintenance) and unforeseen issues.
Prove Your SLA
StatusCast provides a simple view of the various system components you’re using Panopta to monitor, making it easy for end-users to see and understand what service disruptions, if any, have occurred over a period of time. You can use this feature to show how you’ve exceeded the requirements of your SLA and share the actual data with end-users at any time from your hosted status page.
Automatic and Understandable Customer Communication
The data your DevOps/IT team is getting from Panopta won’t make much sense to your end-users. StatusCast makes it easy to translate that data into terms that end-users, customer support and executives can all understand. Keeping your end-users in the loop on service disruptions is an easy way to regain some good will lost from the service disruption itself. Moreover, the communication can be automated, so your DevOps/IT teams don’t even have to take time or attention from resolving the issue to keep your users informed as issues arise, progress is made and full service is restored!
We supported the development of this integration because we believe it helps extend the value of Panopta for our customers by helping you better serve your end-users. Please let us know what you think in the comments below!