Panopta Incident Hub

The Panopta Incident Hub is a comprehensive incident management solution that enables teams to identify, triage, and resolve issues from a single tool. The Incident Hub is free to teams who already monitor their systems with Panopta, and seamlessly integrates with the tools engineers use daily.

Identify

Triage

Collaborate

Resolve

A streamlined Incident Management Platform

The Panopta Incident Hub makes it easy to reduce MTTD/MTTR by providing a single tool to manage the entire incident lifecycle.

Whether they are going through their active alerts, escalating incidents to someone who can resolve the issue, or working on-call, engineers spend a lot of their time within tools built to help identify, triage, and resolve incidents. For many teams, the incident lifecycle, from identification resolution, exists in several different tools.

When alerting, diagnosing, and triaging all happen in different tools, MTTD and MTTR becomes inflated by the time it takes an engineer to switch contexts or tasks. With the Incident Hub, engineers only need to log into Panopta to begin working towards a resolution or diagnosis for an incident, and with our Mobile App, they will always have the Incident Hub available to them–no matter where they are.

Identify

  • Incidents include metrics and meta-data so engineers can begin working on the incident as soon as they’ve received an alert
  • Integrating your alerting and and incident management creates a seamless, easy-to-use experience
  • Engineers can quickly acknowledge alerts, both from Panopta and the mobile app, making it easy for their teammates to see which incidents still need to be addressed
  • With customizable alerting workflows, creating alert policies which suit your team is simple and intuitive

Identify

  • Incidents include metrics and meta-data so engineers can begin working on the incident as soon as they’ve received an alert
  • Integrating your alerting and and incident management creates a seamless, easy-to-use experience
  • Engineers can quickly acknowledge alerts, both from Panopta and the mobile app, making it easy for their teammates to see which incidents still need to be addressed
  • With customizable alerting workflows, creating alert policies which suit your team is simple and intuitive

Triage

  • Alert Timelines automatically escalate incidents if they remain open
  • Assign leads to incidents, making delegation and keeping team members in the loop easy
  • By running diagnostics using CounterMeasures, teams can quickly determine whether an admin is necessary to resolve the issue
  • Review and approve CounterMeasures to enrich incidents with more context

Triage

  • Alert Timelines automatically escalate incidents if they remain open
  • Assign leads to incidents, making delegation and keeping team members in the loop easy
  • By running diagnostics using CounterMeasures, teams can quickly determine whether an admin is necessary to resolve the issue
  • Review and approve CounterMeasures to enrich incidents with more context

Collaborate

  • Know which incidents are being worked on at-a-glance
  • Engineers can easily escalate an incident if they need a senior team member to resolve the issue
  • Integrates with popular communication and ticketing tools like Slack and JIRA
  • Stay connected with your team using the mobile app, or take quick actions like acknowledging, scheduling maintenance, or approve a CounterMeasure so your team knows you’re on it

Collaborate

  • Know which incidents are being worked on at-a-glance
  • Engineers can easily escalate an incident if they need a senior team member to resolve the issue
  • Integrates with popular communication and ticketing tools like Slack and JIRA
  • Stay connected with your team using the mobile app, or take quick actions like acknowledging an incident, scheduling maintenance, or approving a CounterMeasure

Resolve

  • Incidents are enriched with diagnostics and metrics, and include streamlined views of all related events that make it easier to diagnose and resolve incidents
  • Engineers are able to see the full context of an incident before logging into any systems
  • CounterMeasures provide an automated way to diagnose and resolve incidents, allowing engineers to focus on more valuable activities
  • Metrics and data from incidents can be elevated to the incident summary, providing an easy way for teams to reference what they’d done to fix similar problems in the past

Resolve

  • Incidents are enriched with diagnostics and metrics, and include streamlined views of all related events that make it easier to diagnose and resolve incidents
  • Engineers are able to see the full context of an incident before logging into any systems
  • CounterMeasures provide an automated way to diagnose and resolve incidents, allowing engineers to focus on more valuable activities
  • Metrics and data from incidents can be elevated to the incident summary, providing an easy way for teams to reference what they’d done to fix similar problems in the past

Get Started with Panopta

30 Days Free. World Class Support and Service Included.

Get Started with Panopta

30 Days Free. World Class Support and Service Included.