Outage Management

The outage management portal contains all of the information about an outage, including details on the services affected, their state leading up to the outage and the detailed results of all checks leading up to, during and after the outage.

A number of communication tools allow your team to work together more effectively to resolve the outage. An intelligent mailing list routes email to everyone involved, without having to remember who is on call at a given time, and a web-based chat interface allows everyone to communicate in real-time without having to install additional tools or remember which IM tools everyone uses. If more assistance is needed, the outage alert notifications can be escalated at any time with a single click.

Once you've resolved an outage, it's important to make sure that you prevent the same problem from occuring again in the future. Oftentimes, many details of what was done in the heat of the moment are lost, and the same type of outage repeats again and again. Ending this cycle is a crucial step to improving the overall availability of your online presence.

Fortunately, with your team using our outage management tools throughout an outage, all the details of what they have done are captured and are available to review after things have calmed down, rather than being lost to groggy memories or the next problem that comes up. Outage logs are archived permanently for examination, whether it's the next day or six months down the road when a similar problem arises.