Software as a Service (SaaS) is growing more and more accepted as a way to deliver critical IT services in a cost effective manner. As covered in eWeek and elsewhere, there is a common concern with this new delivery model over availability. Even with rigorous Service Level Agreement (SLA) terms, the onus is definitely on the SaaS provider to demonstrate the reliability of their infrastructure and service, not just pre-sale but on an ongoing basis.
At the same time, the infrastructure needed to operate a successful SaaS application is complex and constantly evolving as your business grows. You need the best tools available to stay on top of your infrastructure and ensure that it is operating at peak levels.
With our complete monitoring solution, you can track the availability and response time of any network services as well as server resource levels such as CPU usage, free memory and disk space, bandwidth, etc. This means you get alerted to critical outages as well as have the trend data necessary to scale your infrastructure and stay ahead of any service disruptions. All from our easy-to-use monitoring control panel.
With our default monitoring frequency of 60 seconds, we ensure that you know right away about any outage, regardless of how short. And our global monitoring network gives you an accurate view of your application's performance from anywhere you have customers.
Build trust with your customers through the use of our public report functionality, which shows independently collected and verified availability data on your service, so they can immediately see the level of service that you provide.
Most monitoring tools work fine for one or two people, but don't scale well for teams of administrators, call center staff and management. Our intelligent notification functionality and outage management tools let you do more than just detect downtime.
Don't settle for a single email or SMS when an outage is detected. With Panopta, you can setup any number of notification timelines that can be customized to meet your team's escalation processes with automatic escalation of problems through multiple levels of email, SMS and voice alerts.
Our outage management functionality gives you a virtual command center for your team to collaborate and resolve outages in record time. The event log captures everything that happens, including notification alerts, email and web-based chat communication, and other information related to the outage. This enables you to keep customer support teams and other interested parties in the loop on outage resolution without having to disrupt the administrators workign to resolve the problem.
