As a hosting provider, you know that your customers are counting on you to keep their infrastructure online at all times. But given the scope of infrastructure deployed at a modern datacenter, it's a question of when and what is going to break, not if something will. With the competitiveness of today's hosting industry, you can't let this translate into long downtimes or you will lose customers to other hosts.
When things do break, you need to know about them before your customers do. There's nothing worse than first finding out about an outage when a customer calls to ask about their server. So you need to be able to detect outages immediately, evaluate the scope of the problem, and give your operations team the tools they need to resolve it as quickly as possible.
We check your servers every 60 seconds to ensure that you know right away about any outage, regardless of how short. This lets you you react quickly in order to minimize the impact to your customers. With our global monitoring network you can get an accurate view of your servers from nearly anywhere in the world.
At Panopta, our history is in the hosting world and we've experienced first hand the difficulties of trying to monitor thousands of servers using even the best open-source monitoring packages. With our monitoring control panel you can easily manage monitoring hundreds or thousands of servers, arranging and segmenting your servers in the way that matches your organization. We also have bulk management tools to allow you to streamline setup of monitoring and notification settings for any number of servers and network devices.
Most monitoring tools work fine for one or two people, but don't scale well for teams of administrators, call center staff and management. Our intelligent notification functionality and outage management tools let your entire team work together more effective.
Don't settle for a single email or SMS when an outage is detected. With Panopta, you can
setup any number of notification timelines that can be
customized to meet your team's escalation processes with automatic escalation of problems
through multiple levels of email, SMS and voice
Our outage management functionality gives you a virtual command center for your team to collaborate and resolve outages in record time. The event log captures everything that happens, including notification alerts, email and web-based chat communication, and other information related to the outage. This enables you to keep customer support teams and other interested parties in the loop on outage resolution without having to disrupt the administrators working to resolve the problem.
Savvy hosting customers look for accurate availability data to help guide them in their decision of where to host their site. Our public report functionality lets you demonstrate your availability data to the world as well as information on upcoming maintenance periods and planned outages. The look and feel of the reports can be fully customized to match the style of your site, and because it is backed by Panopta's independent authority, it will be trusted by your current and prospective customers.
Both our public reports and regular email reports can be customized to include a subset of your servers if desired. For managed service providers, this means you can automatically send your customers availablity reports on their servers without having to worry about them seeing other customer's data or having to manually split reports among customers.
Looking to increase your per-customer revenues? Why not offer branded monitoring service to your product lineup and generate more revenue from your existing customers as well as attract new customers! Our entire system is designed to integrate into your existing product infrastructure, in both co-branded and fully white-labeled versions. See our partner programs page for details or call us at +1-800-606-7153 to discuss your needs with one of our partner specialists.
