Over the past few years, we have collected a variety of stories from our customers on how Panopta has helped them do their jobs better. We thought it made sense to make these stories available to give a real-life perspective of how Panopta’s services impacts an IT organization.
All stories are true but names have been changed for privacy purposes – so that these customers and their bosses aren’t embarrassed!
Like at most technology companies, ACME Tech Systems had a team of system administrators focused on keeping things running. The team had a rotating on-call schedule with each admin taking a week where they are the main contact for any problems that come up outside of normal business hours. One of the admins, Bob, in particular was a very sound sleeper and tended to either 1) sleep through his pages or 2) completely forget to charge his phone/pager, so it was dead most of the time. With limited notification options in their monitoring system, there was no escalation support so on the weeks when Bob was on-call, problems often wouldn’t get addressed until the next morning. This led to lots of angry customers, not to mention a number of regular, painful morning meetings between Bob and his boss.
The Panopta Advantage
With Panopta’s intelligent notification system, we have support for automatic escalations and lots of flexibility in terms of ways to send alerts. Tend to sleep through SMS alerts? Try our voice alerts which place an actual phone call that is much harder to miss. And if that doesn’t work, our escalations will make sure that the right person is properly alerted.
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