Over the past few years, we have collected a variety of stories from our customers on how Panopta has helped them do their jobs better. We thought it made sense to make these stories available to give a real-life perspective of how Panopta’s services impacts an IT organization.
All stories are true but names have been changed for privacy purposes – so that these customers and their bosses aren’t embarrassed!
At ABC Company, any time there is a major outage, there was always a clustering of people around the desks of the senior system admins to find out what was happening. This typically included folks from a number of different groups, including the junior admins offering to help, the call center staff trying to figure out what to tell customers that were calling in, and the VP of Marketing who wanted updates to pass on to major clients and generally, to yell at the operations staff asking why things weren’t already fixed. And if things were really bad, the CEO joined in on the fun as well. The unfortunate result of this was that at least half of the admins time was spent on giving updates to these groups, rather than actually concentrating on fixing the problems.
The Panopta Advantage
Situations like these led to the development of the outage portal in the Panopta interface, a web-based system to allow all interested parties that care about an outage to stay informed as to the cause, current status, work being done to fix things and estimated time for a full recovery. With the outage portal, admins can focus on solving problems rather than giving continual updates.
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