Over the past few years, we have collected a variety of stories from our customers on how Panopta has helped them do their jobs better. We thought it made sense to make these stories available to give a real-life perspective of how Panopta’s services impacts an IT organization.
All stories are true but names have been changed for privacy purposes – so that these customers and their bosses aren’t embarrassed!
The Generic Corporation got regular calls from customers complaining that their email wasn’t working, then the support team would try and replicate the problem and reply with “well, it works for me. call us back if it happens again”. And inevitably it would. The team had no explanation for what the cause was, as it always seemed to work fine when they checked. It was only when the support team started monitoring the email servers more frequently that they discovered that each server was having hundreds of very short outages per day. Short enough that the current monitoring system didn’t detect the outage, but still certainly was an outage that Generic Corporation’s customers ran into.
The Panopta Advantage
Out of these sorts of issues came Panopta’s standard of checking all services every minute, to make sure that even the smallest outages that otherwise slip through the cracks don’t go unnoticed.
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